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Residential Director

August 04, 2017 - October 30, 2017
Location:Austin, TX
Exempt/Non-Exempt:Exempt
Employment Type:Full Time
Department:Housing
Description:LifeWorks is looking for a Residential Director to lead and develop two existing residential programs - our Emergency Shelter & Transitional Living Program - youth who have been experienced trauma, neglect, foster care and/or homelessness.

Our Emergency Shelter provides housing, case management and educational support for Youth (ages 14-21) and older foster youth (18-21) in emergency need of a safe place to stay. Strength-based services are provided on-site 24/7. The Emergency Shelter has the capacity to serve 20 youth and is licensed by the Texas Department of Family and Protective Services. Youth stay weeks or months, depending on need, and are provided comprehensive case management services, with an emphasis on moving them towards stability. Lifeworks Transitional Living Program (TLP) serves homeless teenagers and youth adults in need of transitional housing. Ages served are generally 17-22, including youth aging out of foster care. The facility is a 7 bed group home staffed 24/7. Youth may stay up to a year and a half, depending on needs, and are provided comprehensive case management services, with an emphasis on moving them towards stability.

Youth who are victims of abuse, abandonment, violence or homelessness turn to us for emergency care and support. Many of our youth have grown up in the foster care system (5-20 placements) and need a place to become stable, finish school and prepare for adulthood. LifeWorks Emergency Shelter & TLP offers more independence to youth and young adults than many programs, including freedom to work, choice of school, and ability to participate in the community. The Emergency Shelter works closely with other programs within LifeWorks and the community to provide youth the tools they need to reach self-sufficiency. Our goal is the development of caring relationships with the young men and women who pass through our doors because it has the potential to make a positive difference in their futures.

We believe in teaching:
•social competence (ability to establish and sustain caring relationships)
•resourcefulness (creative and reflective decision-making)
•autonomy (ability to act independently and exert control over one's environment)
•sense of purpose (to foresee and be optimistic and to aspire to educational and personal achievement)

We aim to FOSTER & REINFORCE these trainings through:
•Caring relationships: that are trusting, compassionate and respectful.
•High expectations: that are explicitly communicated and adequately supported.
•Meaningful opportunities: for engaging in valued family, school and school and community and civic activities.

Our IDEAL CANDIDATE:
• Must be a very skilled manager of staff and committed to a “coaching” style of supervision.
• Has a demeanor that is calm and not easily phased by the inherent activity/dynamics of group living environments, but which also models ownership around the quality and caliber of services (establishing a culture of mutual accountability between clients and staff).
• Someone that knows Residential – Demonstrated experience and comfort working in a flexible, fast paced environment
• Has prior work experience in an agency culture with a high degree of leadership development
• Someone interested/curious about tracking the program’s success - Experience with metrics and databases
• Has a belief that people can change and grow
• Is fiercely devoted to youth’s success
• Great rapport with clients -- “Gets” what youth need, without judgment
• Values a team approach to program management and development
•Understands the supports needed by homeless youth and youth in the foster care system

The Residential Director will provide leadership and program experience to develop and enhance an existing shelter program for youth who have been experienced trauma, neglect, foster care and/or homelessness; Develop a strong team culture and a high level of professionalism among a large team of staff; develop outcome indicators and maintain performance data in multiple databases; and guide program-level strategic planning initiatives as they related to the Shelter Program & TLP. The person in the position will need the ability to juggle the competing demands of long term goals and a crisis-driven shelter environment, the ability to work with a diverse staff and client having a variety of skill levels, work frequently with licensing agency that conducts monitorings. This position will provide the Residential Director with the opportunity to develop all aspects of their managerial and leadership potential. The Residential Director will gain experience working with many community partners, program development and performance measurement. They will also have to opportunity to manage and enhance an established residential program while working in an agency that helps people develop the skills they need to do what they do best.
Duties:• Oversees program operations for both 24 hour residential facilities and compiles and submits reports and other documentation and deliverables on service delivery.
• Oversees hiring, orientation, training, supervision, evaluation, and dismissal of program staff in accordance with policies and procedures. Ensures staff are informed, their activities are well coordinated, and they have the necessary resources to carry out their work.
• Manages crisis situations regularly as part of the day-to-day duties and is the 24 hour back up to on-call staff.
• Manages the high acuity of clients in crisis with a history of foster care, chronic trauma and neglect, and experiencing homelessness.
• Works closely with Department of Family Protective Services licensing and contracts to ensure compliance and standards are met for the facilities and oversight of the youth staying in the residential programs.
• Monitors programs, and contracts and communicates with contract officers, program evaluators, and subcontractors, as appropriate.
• Ensures appropriate procedures and practices are in place to meet licensing standards.
• Assists in making budgeting recommendations, manages program budgets and monitors grant compliance.
• Develops and implements new programs and initiatives.
• Functions as a liaison between the Agency, funding sources, the Community and governmental organizations; collaborates with other programs, divisions, and outside entities, as appropriate.
• Provides continuous coordination with Austin Police Department, Emergency Medical Services, and the Neighborhood Association in regards to continuous monitoring of safety and communication with these partners.
• Participates in agency-wide and community meetings and projects.
Qualifications:• Requires a Master’s degree in Social Work, Counseling or related field with advanced licensure or certification and 5+ years of related experience; OR
• Requires a Bachelor’s degree in Social Work, Counseling or related field with advanced licensure or certification and 7+ years of related experience; OR
• Equivalent combination of education and experience.
• Experience in program management methods and procedures, including directing a program or function.
• Experience operating computers and general office software (including word-processing, spreadsheet, and database software).


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